At Mentork, we strive to deliver high-quality digital learning experiences through our online courses, including Digital Marketing, WordPress Mastery, and AI Pre-Wedding Course.
Since all our courses are digital products, they are delivered instantly after purchase. Therefore, our refund and return policy is designed to ensure fairness and transparency.
2. No Physical Products
All our offerings are digital in nature. We do not ship or sell any physical goods. Once purchased, the course is accessible online through your registered account on https://tutorial.mentork.in.
3. Refund Eligibility
We offer refunds only in the following rare situations:
- You were charged twice for the same course due to a technical error.
- You did not receive course access within 24 hours after successful payment.
To be eligible for a refund, you must contact us within 3 days of your purchase with valid proof (payment receipt and transaction ID).
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind after purchasing.
- You have already accessed or downloaded course content.
- You didn’t complete or start the course after access was provided.
- You purchased the course by mistake or under a discount offer.
- You expected specific results that depend on your personal effort or skill level.
Once access to the digital course is granted, it is non-refundable and non-transferable.
5. Refund Process
If you are eligible for a refund:
- Email us at kunalsoni.hr2012@gmail.com with your order details.
- Our support team will verify the request within 5–7 working days.
- If approved, the refund will be credited to your original payment method within 7–10 business days.
6. Cancellation Policy
Since our products are digital and delivered instantly, order cancellations are not possible after payment confirmation.